Returns Policy

Warranty On RCModelAircraft.co.au  Products

RCModelAircraft.co.au will warranty all RCModelAircraft.co.au brand items against D.O.A. for a period of 30 days if reported to RCModelAircraft.co.au within this time period. If you receive an item that is D.O.A. (dead on arrival) contact our customer service department by telephone & we will arrange for the item to be returned in exchange for a new one if we cannot send you the part free of charge to fix the problem immediately

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

The above policy excludes the Air Swimmer range due to the Novelty factor or If the Item has been unboxed & used. Then the return postage is the purchases responsibility which has to be with tracking and sign for.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Returns Address

RC Model Aircraft
730 Gympie Road
Lawnton
Queensland
4501
Australia

Phone 07 3103 3011

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full Kg