Warranty & Returns Policy
All sales are final and returns for change of mind are not accepted. Please read the following link from the ACCC. Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection and/or found the goods don’t fit or fix your issue or you have found the goods cheaper elsewhere.
We recommend you read our Returns Policy as well as our Terms and Conditions prior to making a purchase from RCMA, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law. Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. RCMA adopts the same approach. The type of remedy we can offer may also vary depending on how long it takes you to return the product to us.
You may also be required to pay labour, assessment and/or freight fees where goods are assessed to have been damaged by use or accident where Australian Consumer Law or any manufacturer warranty does not apply.
Please retain your receipt
Clear proof of purchase by you from RCMA is required for all returns. This is in the form of a receipt or invoice or website confirmation email. RCMA will not accept a bank or credit card statement unless the amount on the statement directly corresponds to the amount at which the product in question was purchased. If we are not 100% certain that you purchased the product from us then, under the law, we are entitled to elect whether or not to accept your product for return.
If the product is faulty, please contact RCMA as soon as possible. If it is a major fault you are entitled to request a replacement or refund. If the fault does not amount to a major fault, you are entitled to have the faulty parts repaired or replaced. Please see Warranty information.
All products are covered by a Consumer Guarantee and against manufacturing defects and workmanship for a set period determined by the individual manufacturer. This cover applies only when products are used in line with manufacturer's guidelines for the purposes they were intended (i.e. the defect was not your fault).
Manufacturer’s warranty periods are often limited for your RC product and do not cover items considered ‘consumable’ such as gears and motors. Warranties apply only to original purchaser and are not transferable.
The manufacturer or distributor will determine whether a product has incurred a major or minor fault. Where a product has been sent to the manufacturer or distributor, the manufacturer or distributor will determine whether:
- There is no fault found
- There is a minor fault which can be easily repaired within a reasonable time frame
- There is a major fault found and the customer is to be offered a replacement, credit or a refund
- The product has been damaged or abused through misuse.
Where there is no fault found, the product will be returned to you at your cost.
Where the assessment finds that there is no fault with the goods, or that the goods have been damaged due to misuse or abnormal use of the goods by you, we may require, at our option, that you compensate us for any fee imposed on us by the manufacturer or distributor in relation to this assessment.
RCMA cannot offer a refund, credit or exchange where the product has sustained damage due to abnormal use, crash or accident whether that has been identified by RCMA, the manufacturer or distributor.
If you are having issues with an item you have purchased and believe it to eligible for warranty repair/replacement or refund, please contact RCMA as soon as possible.
You will need:
- 1. Your invoice or Order number
- 2. A clear photo or video of your item and the problem area
- 3. A detailed description of the issue
- 4. An overview of your item’s history of use and background
Many manufacturers have local dedicated support centres who are equipped to be able to handle faulty products and technical advice in a more timely manner. In certain circumstances, or depending on where you live, we may forward your product to a support centre or ask you to forward your product directly to the support centre for their assessment.
Postage required to get the item back for assessment is at your expense, we will cover the return postage to get the repaired or replaced item back to you if it is a warranty issue. If a refund is provided instead of a repair/replacement we can reimburse you for the incurred postage costs if you are able to provide a copy of the receipt.
Once we receive your item a service technician will assess the product and will determine if the item is covered by warranty and if so, advise on a repair, replacement (or part replacement) or refund.
Please note that RCMA will not issue a refund or exchange under the following circumstances:
- If the product is outside the warranty period
- If the product is faulty but has not yet been assessed by the local distributor
- If the product is faulty and deemed to have been not covered by warranty.
- If you changed your mind after using the product.
- If you found the same product cheaper somewhere else.
- If you decide you did not like the product or had no use for it.
- If you caused the fault.
- If you asked for a service to be done on the product in a certain way against our advice or were unclear about what you wanted.
For website sales we will pay the return shipping costs if the return is a result of our error – ie: you received an incorrect item. For any returns other than this, the cost incurred is borne by you. Please contact RC Model Aircraft as soon as possible once an issue has been identified.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
Remember - Please retain your receipt as proof of purchase. Returns are not accepted without proof of purchase - a receipt or website confirmation email.
Phone 07 31033011